Politique d’expédition

At Walnutry, every piece is made to order and carefully delivered to your home. Please review our shipping policy below for production timelines, delivery methods, tracking, service areas, delivery preparation, damages, delays, and address changes.

1. Shipping Overview

Most Walnutry pieces are made to order in solid American black walnut and delivered to most U.S. addresses about 9–14 weeks after your order is placed.

Free shipping: Standard shipping is free across the contiguous United States, excluding remote areas as described below.
Small items: Smaller pieces such as stools, samples, desktop pieces, and small tables are usually delivered by courier or parcel carrier.
Large furniture: Larger pieces such as tables, beds, sofas, cabinets, and dressers are delivered by a local truck delivery team with a scheduled delivery window.
White-glove delivery: In-home placement, unpacking, and packaging removal may be available on request. Please contact us for availability and a quote for your address.

All eligible pieces are backed by our 90-day return policy.

2. Made-to-Order Timeline

Your furniture is built for you, rather than pulled from a domestic warehouse. This made-to-order process helps us offer solid-wood construction while maintaining careful production standards.

The typical order journey is:

Order confirmation: You will receive an order confirmation by email shortly after placing your order.
Production: Your piece is cut, joined, sanded, and hand-finished in solid walnut at our workshop overseas.
Ocean freight: After inspection and crating, your finished piece travels to the United States by sea. This ocean freight stage usually takes about 4–6 weeks.
Final delivery: Once your piece arrives in the United States, the local carrier takes over. Small items receive parcel tracking, while large furniture deliveries are scheduled by the local truck team.

End to end, most orders arrive within 9–14 weeks after purchase. If your piece is ready sooner, it will ship sooner.

3. Tracking & Status Updates

Because large made-to-order furniture often travels by ocean freight, tracking works differently from a standard parcel shipment.

During ocean freight: There is no live tracking number during the ocean freight stage. Sea freight does not update like a UPS, FedEx, or USPS parcel.
Status emails: We will email you when your piece dispatches from the workshop and when it arrives in the United States.
Final-leg tracking: Small items receive courier tracking once the parcel carrier has them. Large furniture deliveries are coordinated by the local truck delivery team, who will contact you to schedule a delivery window.

You may contact us at any time for an order status update.

4. Delivery Methods

The delivery method depends on the size and type of item ordered.

Small items: Stools, samples, desktop pieces, small tables, and similar items are usually delivered by courier or parcel carrier to your door.
Large furniture: Tables, beds, sofas, cabinets, dressers, and other large furniture pieces are delivered by a local truck delivery team. The team will contact you to schedule a delivery window and deliver the item to your door.
Assembly: Most Walnutry furniture arrives fully assembled or with minimal setup, such as attaching legs. Each product page states what assembly, if any, is required.

Standard delivery is to your door. If you would like white-glove service, please contact us before delivery day so we can confirm availability and provide a quote.

5. Shipping Areas & Remote Locations

Walnutry currently offers standard shipping options for U.S. addresses, subject to carrier availability.

Contiguous United States: Standard shipping is free within the lower 48 states, except for remote areas as described below.
Remote areas: Islands, mountain routes, and other carrier-designated remote ZIP codes may not qualify for free shipping. Please contact us before ordering and we will request a delivery quote for your address.
Alaska, Hawaii, and U.S. territories: Please contact us before ordering so we can confirm whether delivery is available for your address.

6. Before Your Furniture Arrives

Please prepare for delivery before your scheduled delivery day.

Measure your space: Check doorways, hallways, stairwells, elevators, and the final room location against the product and packaging dimensions listed on the product page.
Be reachable: The delivery team may call to confirm a delivery window or provide updates on the day of delivery.
Plan for placement: Standard delivery is to your door. If you would like the item carried inside, placed in a room, unpacked, or packaging removed, please arrange white-glove service with us in advance.

7. Delivery Inspection & Damage

Please inspect your order carefully when it arrives.

Visible damage at delivery: If you see damage to the crate, packaging, or furniture, note the damage on the delivery receipt or Proof of Delivery before signing, take clear photos, and contact us as soon as possible at support@walnutry.com.
Severe damage at delivery: If the item is severely damaged when it arrives, you may refuse the shipment and contact us immediately.
Concealed damage: If you discover damage after unpacking, please contact us within 5 days of delivery with photos of the item and packaging so we can assist as quickly as possible.

Damage claims are much easier to resolve when damage is documented at the time of delivery. Natural variation in solid walnut grain and tone is normal and is not considered a defect.

8. Delays

Handmade and ocean-shipped furniture timelines may occasionally change due to production inspection, rebuilding, weather, port congestion, customs processing, or carrier scheduling.

If your order is expected to arrive later than the estimated 9–14 week window, we will email you with an updated estimate. You may also contact us at any time for a progress update.

9. Order Changes & Address Changes

Because each piece is made to order, order changes are easiest early in the process. Please contact us as soon as possible if you need to request a change.

Before dispatch: Address changes are generally free before your order dispatches from the workshop.
After dispatch or during transit: Address changes and re-routing requests depend on carrier availability and may carry an additional fee.
After final delivery scheduling: Changes may be limited once the local carrier has scheduled a delivery window.

10. Returns

Every eligible piece is covered by our 90-day return policy. Please review our full Return & Refund Policy for return eligibility, return shipping, deductions, exchanges, and refunds.

11. Questions

If you have questions about shipping availability, delivery timing, white-glove service, or whether your address is considered remote, please contact us before placing your order.

Email: support@walnutry.com
Hours: Mon–Sun, 10AM–9PM (PST)