Shipping policy
At Walnutry, each piece is made to order and shipped with care. Because solid wood furniture is substantial in size, weight, and value, we work with specialized freight carriers and delivery partners to help ensure your order arrives safely.
1. Shipping Costs & Locations
Free Standard Delivery: We offer free standard delivery on all orders to most locations within the United States and Canada.
Remote Area Surcharges: Some remote, rural, island, or hard-to-reach locations may require an additional delivery surcharge. If your address falls within a remote delivery zone, the surcharge may appear at checkout, or our team will contact you with a quote for approval before your order is processed.
Canada Customs & Duties: For orders shipping to Canada, shipping costs are covered; however, customers are responsible for any applicable import duties, taxes, brokerage fees, or customs charges unless otherwise stated.
Exclusions: We currently do not ship to P.O. Boxes, APO/FPO addresses, or locations our freight partners cannot safely service.
2. Made-to-Order Timeline
Production Time: Walnutry furniture is made to order. Please allow approximately 6-10 weeks for production before your piece is ready to ship.
Delivery Time: Once your order has shipped, delivery typically takes approximately 2-4 weeks, depending on your location and the carrier’s route schedule.
Total Estimated Timeline: Most made-to-order pieces arrive approximately 8-14 weeks after order confirmation. This estimate may vary slightly depending on product type, order volume, delivery location, weather, carrier capacity, or remote-area routing.
Once your order ships, you will receive a shipping confirmation email with tracking information or delivery coordination details.
3. Delivery Methods
Because many Walnutry pieces are large and heavy, most furniture orders ship through LTL freight or specialized furniture carriers rather than standard parcel services.
A. Standard Curbside Delivery - Included
Standard curbside delivery is included with eligible orders.
The carrier will deliver your order to the curb, driveway, building entrance, or another accessible ground-level location. The exact delivery point depends on the carrier, your address, and safe access conditions.
The carrier will usually contact you in advance to schedule a delivery appointment. Delivery windows are generally scheduled Monday through Friday during standard business hours.
Please note: Standard curbside delivery does not include inside placement, stair carry, unpacking, assembly, or packaging removal. Solid wood furniture can be heavy, so we recommend arranging help in advance to move the piece indoors.
B. White Glove Delivery - Optional Premium Service
For select locations and products, White Glove Delivery may be available as a paid premium service.
When available, White Glove Delivery may include room-of-choice placement, unpacking, and packaging removal. Service availability, pricing, stair limits, and included services may vary by location and carrier.
If you would like White Glove Delivery, please contact us before or shortly after placing your order so we can confirm availability for your address.
Important for returns: If you may return the item, please keep the original packaging whenever possible. Original packaging may be required for safe return transport.
C. Small Parcel Delivery
Smaller items, such as select nightstands or accessories, may ship by UPS, FedEx, or another parcel carrier. These orders may not require a freight delivery appointment.
4. Delivery Inspection & Damage
We package our furniture carefully, but damage can occasionally occur during transit. Please inspect your shipment carefully when it arrives.
Before signing for freight delivery: Check the packaging for visible damage, punctures, crushed corners, water exposure, or signs of mishandling.
If the packaging is damaged, please write "DAMAGED" on the delivery receipt or Proof of Delivery before signing. Take clear photos of the packaging and the item, then contact us at support@walnutry.com as soon as possible.
If the item appears severely damaged at delivery, you may refuse the shipment and contact us immediately.
Failure to note visible damage at the time of delivery may limit our ability to file a freight claim or arrange a replacement.
5. Address Changes
If you need to change your shipping address, please contact us within 24 hours of placing your order.
Once an order is in production or has shipped, address changes may not be possible. If a carrier allows re-consignment after shipment, additional carrier fees may apply.
6. Delivery Access
Customers are responsible for ensuring that the delivery location is accessible for freight delivery. This includes confirming that driveways, roads, elevators, stairways, doorways, and building access points can accommodate the size and weight of the shipment.
If a carrier cannot complete delivery due to restricted access, missed appointments, incorrect address information, or unsafe conditions, additional storage, redelivery, or return freight fees may apply.
7. Questions
If you have questions about delivery timing, remote-area eligibility, White Glove Delivery availability, or whether a piece will fit through your space, please contact us before placing your order.
Email: support@walnutry.com
Hours: Mon-Sun, 10AM-9PM (PST)